This Privacy Policy explains how 288wen collects, processes, stores, and protects the personal information of players across Pakistan — from Karachi to Lahore to Islamabad. We are committed to handling your data with the same level of care and security that we apply to every PKR transaction on the platform. Please read this document carefully before registering for a 288wen Account.
Six core commitments that define how 288wen handles your personal data. Full details are set out in the clauses below.
Every page load, login attempt, deposit request, and form submission on the 288wen platform is protected by TLS 1.3 encryption. Your personal data and PKR payment details are never transmitted in plain text — not even on internal networks.
288wen does not store Visa or Mastercard numbers, CVV codes, or full banking credentials on its servers. Card data processed during a transaction is handled exclusively by our certified payment processors and is never retained by 288wen after authorisation.
288wen does not sell, rent, or trade your personal information to any third party for their own marketing purposes — ever. Data shared with third-party service providers is limited strictly to what is necessary for them to perform their contracted function for 288wen.
Your JazzCash mobile number and EasyPaisa account details are used solely to process your requested deposits and withdrawals. They are not shared with advertisers, not used to build marketing profiles, and not disclosed to any party other than the payment processor involved in your transaction.
288wen respects your right to access, correct, or request deletion of your personal data. Players may submit a data subject request to [email protected] at any time. Requests are acknowledged within 3 business days and resolved within 30 days in line with applicable data protection standards.
Behavioural data such as session duration, deposit frequency, and betting patterns may be analysed by 288wen's responsible gaming systems to identify players who may be at risk. This analysis is used exclusively to trigger player-protective interventions — not for commercial profiling.
This Privacy Policy ("Policy") describes how 288wen ("we", "us", "our") collects, uses, stores, and discloses personal information obtained from players ("you", "Player") who access or use the 288wen platform at https://288wen.org (the "Platform").
This Policy applies to all personal data processed in connection with the 288wen Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It applies to all players across Pakistan, including those based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities and provinces.
By registering for a 288wen Account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
If you do not agree with any part of this Privacy Policy, you must not register for or continue to use the 288wen Platform. You may request Account closure at any time by contacting our support team.
288wen is the data controller responsible for the personal information collected through the Platform. As data controller, 288wen determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is conducted lawfully, fairly, and transparently.
288wen operates under an international gaming licence and is committed to maintaining data protection standards consistent with those required under applicable international data protection frameworks, including but not limited to the principles of purpose limitation, data minimisation, storage limitation, integrity, and confidentiality.
For all data protection enquiries, including requests to exercise your rights under Section 11 of this Policy, you may contact our designated data protection point of contact at:
288wen collects personal data from you in the following categories, depending on the nature of your interaction with the Platform:
288wen applies the principle of data minimisation — we collect only the personal data that is strictly necessary for the purposes set out in this Policy. We do not collect sensitive personal data such as biometric data, religious beliefs, or health information except where required by our responsible gaming obligations.
288wen uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration & identity data |
| Age verification (21+ requirement) | Date of birth, CNIC copy |
| Processing PKR deposits and withdrawals | Financial & transaction data |
| Anti-money laundering (AML) checks | Identity, financial, and transaction data |
| Fraud prevention and account security | Technical, device, and transaction data |
| Responsible gaming monitoring and interventions | Gaming, behavioural, and session data |
| Customer support and complaint resolution | Communications and account data |
| Sending promotional offers (where opted-in) | Contact details, game preferences |
| Platform analytics and performance improvement | Technical, device, and behavioural data |
| Legal and regulatory compliance | All categories as required |
288wen will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
288wen processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
288wen does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:
JazzCash, EasyPaisa, Nayapay, and our card processing partners receive transaction-specific data necessary to authorise and complete your requested deposits and withdrawals. These processors are bound by strict data protection and financial security obligations.
Where you elect to transact via HBL, UBL, Meezan Bank, or Bank Alfalah, the relevant bank will receive account and transaction data necessary to process the transfer.
Third-party KYC (Know Your Customer) service providers may process your identity documents and CNIC data to assist 288wen in fulfilling its age verification and AML obligations under our international gaming licence.
288wen may disclose personal data to competent regulatory authorities, gaming licence supervisory bodies, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or our licensing obligations. Such disclosures will be made only to the extent legally required.
Legal counsel, auditors, and compliance consultants engaged by 288wen may access personal data on a strictly confidential, need-to-know basis in connection with the provision of their professional services.
All third parties with whom 288wen shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specific purposes for which it was disclosed.
Given 288wen's status as Pakistan's mobile-first gaming platform, JazzCash and EasyPaisa are the primary deposit and withdrawal methods used by the majority of our players. We treat payment data with the highest level of protection on the platform.
Your JazzCash or EasyPaisa mobile wallet number is:
For Visa and Mastercard transactions, 288wen uses a PCI-DSS compliant payment gateway. Full card numbers and CVV codes are never transmitted to or stored on 288wen servers. Tokenised card references used for convenience re-use are managed exclusively by the payment gateway and subject to their separate privacy terms.
All PKR transactions on 288wen are encrypted end-to-end. Our payment infrastructure undergoes regular third-party security audits consistent with requirements under our international gaming licence.
288wen uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain executable code and cannot access any other data on your device.
You may manage non-essential cookie preferences through the cookie settings panel accessible from the footer of the Platform. You may also configure your browser to refuse or delete cookies; however, disabling strictly necessary cookies will prevent you from logging in and using the Platform.
288wen does not use third-party advertising cookies or retargeting pixels that track your behaviour across other websites.
288wen retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of Account + 5 years post-closure | Licensing obligation / AML |
| Identity verification documents | 5 years from Account closure | Regulatory / AML obligation |
| Transaction and financial records | 7 years from transaction date | Financial regulations |
| Gaming and betting history | 5 years from Account closure | Licensing obligation |
| Customer support correspondence | 3 years from resolution | Legitimate interest / disputes |
| Marketing preferences & opt-in records | Duration of consent + 2 years | Legal compliance |
| Technical / device logs | 13 months | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 288wen's data destruction procedures.
288wen implements a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While 288wen employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for notifying 288wen immediately at [email protected] if you suspect unauthorised access.
As a 288wen Player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":
All data rights requests will be acknowledged within 3 business days and resolved within 30 days. Where a request is complex or voluminous, the resolution period may be extended by a further 60 days, with prior notice provided to you.
The 288wen Platform is strictly intended for adults aged 21 and above. 288wen does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the Account registration process, and additional verification may be requested at any point during the Account lifecycle.
If 288wen becomes aware that personal data has been collected from a person under the age of 21, that Account will be immediately suspended, all associated data will be deleted or anonymised in accordance with applicable legal obligations, and any deposited funds will be returned to the originating payment source.
If you are the parent or guardian of a minor and believe that your child has registered for a 288wen Account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
21+ Only. All gaming activities on 288wen are strictly for players aged 21 and above, in accordance with our international licensing standards and responsible gaming commitment.
288wen operates under an international gaming licence and may process or store certain categories of personal data on servers located outside Pakistan. Where personal data is transferred internationally, 288wen ensures that appropriate safeguards are in place to provide a level of data protection equivalent to that required under applicable data protection standards.
Such safeguards may include contractual clauses requiring the recipient to protect the personal data to standards consistent with 288wen's obligations, or transfers to jurisdictions that maintain data protection frameworks recognised as providing adequate protection under our licensing authority's requirements.
You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting us at [email protected].
288wen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our gaming licence requirements. Material changes will be communicated to registered Players via a notification displayed upon login to the Platform, with a minimum of 7 days' advance notice before the revised Policy takes effect.
The current version of this Policy is always accessible at https://288wen.org/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was published. Your continued use of the 288wen Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or 288wen's handling of your personal data, please contact our data protection point of contact using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.
If you are not satisfied with our response to a privacy-related complaint, you may refer the matter to the relevant supervisory authority under our international gaming licence or to any other competent authority available to you under applicable law.
We take every privacy concern seriously. Whether you are a player in Karachi, Lahore, or anywhere else in Pakistan, your right to data protection is important to us and we will always respond with care and transparency.
Your personal data and PKR transactions are protected by enterprise-grade security on every 288wen session. Join Pakistan's most trusted online casino — for players aged 21 and above only.